Strategy formulation and execution is not just about finding one set of measures that can be tracked in order to ensure that the organization is moving in the right direction by improving its strategic objectives nor is it about once and for all estimating the cause-and-effect relationship between them.
Balanced Scorecard: Better Results with Business Analytics, Part 1
All organizations aspire to build and maintain a strong and profitable business model that sets them apart from their peers. But very few organizations are able to achieve a level of performance that outperforms everyone in their industry. Contrary to popular perception, a membership among the club of high performing organizations is not handed out by just hard work, but rather has to be earned through a carefully formulated and executed strategy.
Activity-based Costing: Taking a Fresh Look
Activity-based costing (ABC) has for a long time been considered the only viable cost allocation method for organizations wanting to understand what drives profitability, get true and fair insight into unit costs, understand cost structures across organizational activities such as claims or loan processing, sales and marketing, product development and so on.
Are You Sure That All Your Customers are Profitable?
The answer to the question “are you sure that all your customers are profitable?” will for most companies be “no”. Some might find the question provokerative or even question its relevance. Of course all your customers are profitable – right?
Revenue Assurance Deserves a Comeback
It is interesting to observe how often the management in telecommunications companies change their priorities. One day, everyone is convinced that 4G is the future, and the next, location-based services is in. One thing is certain: the management’s priorities will change again tomorrow.
High Performance Team: Putting it Together is an Analytical Exercise
I recently sat down to plan for an upcoming client presentation where I was to inspire the executive board about the future of human capital performance management. The client was looking for ways in which they could better leverage the knowledge of each of their many skilled employees and in return be able to execute projects faster and achieve better corporate performance.
Performance Management: What is It?
With the decision to write a blog about performance management comes the responsibility of defining the topic. This post will give you my view on performance management, and why I think it is important for every organization, large or small, to master “the art of performance management”.